Customer satisfaction

Businesses that actively track, measure and improve customer satisfaction see increased turnover, decreased acquisition costs and more customer referrals. Use these resources to discover how you can improve your customer satisfaction
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Articles

Discover how you can implement surveys into your workflow

Keeping the business: How do you improve customer retention?

How to measure, manage and improve customer retention in your business. And make loads of money by doing it.

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Survey templates

Use these predefined question sets as a jumping off point to create your next survey
Product managers

User satisfaction survey template

Talking to your users is vital for business success. Use these questions to ask better
6
 question
 questions

3
 minutes long
 minute long
Entrepreneurs

Superhuman Product Market Fit survey template

An established question set for people developing digital products
4
 question
 questions

5
 minutes long
 minute long
Recruiters

Recruitment customer satisfaction survey template

It's not just candidates that can give you valuable feedback as a recruiter. Ask your clients how they feel too
5
 question
 questions

3
 minutes long
 minute long
Business owners

Post churn user survey template

Churn happens! Don't let it drag you down. Instead, find out what caused your customers to churn
4
 question
 questions

3
 minutes long
 minute long
Recruiters

Post candidate placement survey template

Recruiters who survey candidates post placement learn heaps about how to improve
5
 question
 questions

2
 minutes long
 minute long
Managers

Net Promoter Score (NPS) survey template

Net Promoter Score is one of the most popular customer satisfaction metrics in the world
2
 question
 questions

1
 minutes long
 minute long
Customer service managers

Customer service satisfaction survey template

If your business needs to check on the quality of customer service, this survey could be for you
5
 question
 questions

4
 minutes long
 minute long
Marketing executives

Customer satisfaction survey template

This collection of customer satisfaction questions covers all the bases
6
 question
 questions

2
 minutes long
 minute long
Business owners

Customer Satisfaction (CSAT) survey template

A broad question to ask customers after they've bought from you
1
 question
 questions

1
 minutes long
 minute long
Customer Experience

Customer Effort Score (CES) survey template

A popular survey for measuring customer satisfaction
1
 question
 questions

1
 minutes long
 minute long
Business owners

Client satisfaction survey template

What did your clients love about working with you? And what could be done better? Use this template to find out.
6
 question
 questions

2
 minutes long
 minute long
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