Survey Templates

User satisfaction survey template

Talking to your users is vital for business success. Use these questions to ask better

Why is the User satisfaction survey template important?

Measuring the satisfaction of your users and customers is vital. We can't emphasise that enough. For example, did you know: 67% of customers mention bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain.

It's important for your business that you give them an opportunity to have their say about the quality, price, comfort, ease of use or any other aspect of your product.

To do that, send them a user satisfaction survey. And when you do, here's the questions you should be asking:

  • Is the quality of the product up to your expectations?
  • Do you feel the price of [Product] is fair?
  • Which of the following things would you say when recommending this product?
  • What is the one criticism you would give of this product?
  • How would you rate the product overall?
  • How satisfied are you with your product?
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