Measuring the satisfaction of your users and customers is vital. We can't emphasise that enough. For example, did you know: 67% of customers mention bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain.
It's important for your business that you give them an opportunity to have their say about the quality, price, comfort, ease of use or any other aspect of your product.
To do that, send them a user satisfaction survey. And when you do, here's the questions you should be asking: