Learning centre

Gain expert insight into how surveys can help you delight your customers, support employees and engage your event attendees. Whether you're a business owner, work in marketing, event planning or HR, there's something here for you.

We've created articles you can enjoy on the go, in depth guides to important topics, expert written survey templates you can reuse and answers to the most frequently asked questions about doopoll.

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Articles

Most people need to create a survey as part of their job. So in our blog articles, we cover how you can make the most out of surveys for whatever job you're doing.

Know your audience strategies in 2021

Know your audience. It’s a phrase you’ve probably seen in countless marketing posts and ‘product led’ growth manuals. You’ve been told that knowing your audience — fully understanding who they are, what problems they face, even what they like and dislike, is crucial to making your business grow. We're here to help you get started.

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How to run Net Promoter Score (NPS) surveys in 2021

Net Promoter Score or NPS is a powerful customer satisfaction metric that helps business across the world achieve growth by tracking customer loyalty. But how do you run an NPS survey? What are the NPS questions and how do you calculate an NPS score? Read on to find out all of this and more.

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5 reasons you should be running post event surveys in 2021

5 detailed reasons why you should run post event surveys, and how to leverage the feedback you receive to benefit your organisation.

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Top 5 best 360 degree employee survey tools in 2021

Top 5 best 360 degree employee survey tools in 2021. Discover the best tools to use for employee engagement.

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Webinar: Engage and connect with new leads and customers

During this session we’ll be focusing on some simple techniques you can use right away to increase the number of leads you generate for your business, as well as how you can identify customers that may be interested in growing their commercial relationship with you.

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Webinar: Event management and communications

During this session we’ll be giving you some tips and steers on how to best run events online and manage internal or external comms, during the pandemic. We’ll provide simple, immediately usable takeaways from successful events run by clients of ours such as Barclays, WRU, O2 and Welsh Government.

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Switch to doopoll and we'll buy you out of your SurveyMonkey subscription

We're offering to buy you out of your annual subscription to SurveyMonkey, Slido, Typeform & more

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Guides

Sometimes a topic just needs a lot of depth. doopoll guides give us the space to delve into a deep topic like customer satisfaction or using surveys in marketing. Here's some of the more recent guides we've written.

Customer satisfaction

Customer Satisfaction is a measure of how well your products and services live up to your customer's expectations. Tracking and improving it is shown to improve the performance of your business.

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Customer satisfaction fact sheet

Facts and stats about customer satisfaction mentioned in our guide. These insights will help your business deliver incredible growth.

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When is it best to measure customer satisfaction?

Find out when it is best to measure customer satisfaction and build a strategy for collecting feedback and build a timeline for your customer experience work

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What questions should you ask in a customer satisfaction survey?

A list of some common customer satisfaction survey questions that you can use including NPS, CSAT, CES and more.

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How do you collect customer satisfaction scores?

These five tips on collecting customer satisfaction scores are what separate the good and the bad approaches to CX

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How do you measure customer satisfaction?

This guide will walk you through some of the ways that people measure customer satisfaction including surveys, testimonials and data-driven methods

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Templates

Writing questions is tough. But luckily, we've written and seen thousands and thousands. Here's a collection of some of the most common survey templates people use. You can get started with these or use them as inspiration for your own online survey.

Marketing Managers

Neil Patel Pricing Survey

Pricing survey based on internet marketing guru Neil Patel's questions

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HR Managers

Coronavirus return to work survey template

Returning to work is a big deal for management and staff. Ensuring that everyone has their voice heard and is comfortable with the transition, is an important part of this process. This survey template will help you get started

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HR Managers

Employee motivation survey template

Use this survey to gauge employee motivation. Excitement and drive for work has been shown to significantly increase staff performance, as well as reducing the cost of recruitment by stopping employee churn in its tracks.

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HR Managers

360 degree employee feedback survey template

The infamous 360-degree feedback survey is a favourite of 85% of Fortune 500 companies. Use this to perform high quality assessments of staff members by having their managers, peers and even customers fill out this survey.

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Web masters

Website evaluation survey template

How is your website performing? Analytics tell half the story. Ask your users with these questions.

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Non profits

Volunteer onboarding survey template

Make the most of your volunteers by learning about their hidden talents

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Support

doopoll is made to be easy to use. But in case you run into any questions along the way, here are some popular support articles that we wrote for you.

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Learning centre

Articles

Know your audience strategies in 2021

How to run Net Promoter Score (NPS) surveys in 2021

5 reasons you should be running post event surveys in 2021

Top 5 best 360 degree employee survey tools in 2021

Webinar: Engage and connect with new leads and customers

Webinar: Event management and communications

Switch to doopoll and we'll buy you out of your SurveyMonkey subscription

Guides

Customer satisfaction

Customer satisfaction fact sheet

When is it best to measure customer satisfaction?

What questions should you ask in a customer satisfaction survey?

How do you collect customer satisfaction scores?

How do you measure customer satisfaction?

Templates

Neil Patel Pricing Survey

Coronavirus return to work survey template

Employee motivation survey template

360 degree employee feedback survey template

Website evaluation survey template

Volunteer onboarding survey template

Support

Hiding live results

Delete individual responses

Export survey results

Share my survey responses

Join my company account

Monthly vs annual billing